As a small to mid-size law firm, you're juggling numerous responsibilities. From managing caseloads and clients to maintaining compliance with legal regulations, the weight of your daily duties can be overwhelming. In the midst of all this, facing a professional liability claim is likely one of your biggest fears.
You rely on your professional liability insurance to shield your practice from the financial fallout of such claims. But what happens when your insurance provider rejects your claim?
The frustration and anxiety that follow a rejected claim are all too common. You’re left questioning what went wrong and how you can avoid this situation in the future.
At Protexure Insurance Agency, we understand your concerns and we're here to help. In this article, we’ll delve into the top reasons why lawyers' professional liability insurance claims get rejected. Our goal is to equip you with the knowledge to avoid these pitfalls and ensure your firm is adequately protected.
By the end of this article, you’ll have a clear understanding of the common mistakes to avoid and best practices to follow to increase the likelihood of a successful claim.
Lawyers professional liability insurance, also known as legal malpractice insurance, is designed to protect legal professionals from claims of negligence, errors, or omissions that may arise from their professional services. This insurance is crucial because it covers the costs associated with defending against such claims, as well as any settlements or judgments that may be awarded.
Understanding why claims are rejected can help you take proactive steps to avoid these pitfalls. Here are the most common reasons why lawyers' professional liability insurance claims get denied.
One of the most frequent reasons for claim rejection is failing to notify your insurer as soon as an incident occurs or as soon as you become aware of a potential claim. Insurance policies typically require prompt notification to ensure the insurer can investigate and defend the claim effectively.
Timely notification allows the insurer to take immediate steps to investigate and defend the claim. Delays can compromise the insurer's ability to gather evidence, interview witnesses, and build a strong defense.
Imagine a scenario where a client threatens to sue your firm over a missed deadline. If you wait until the lawsuit is officially filed before notifying your insurer, critical evidence may be lost, and witnesses' memories may fade. This delay can hinder your defense and increase the likelihood of claim rejection.
When applying for insurance or during the policy term, full transparency is crucial. Non-disclosure or misrepresentation of material facts can lead to claim rejection. Insurers rely on accurate information to assess risk and provide appropriate coverage.
Full transparency with your insurer ensures they have all the information needed to assess risk accurately. This includes disclosing any past claims, disciplinary actions, or other relevant information.
Misrepresentation can lead to the voiding of your policy and rejection of claims. For example, if you fail to disclose a previous malpractice claim when applying for insurance, your insurer may deny coverage for future claims based on this non-disclosure.
Every insurance policy has exclusions and limitations. Claims that fall within these exclusions or exceed policy limits are often rejected. It's essential to thoroughly understand your policy to know what is and isn't covered.
Common exclusions in professional liability policies include:
Review your policy carefully to understand its exclusions and limits. If necessary, seek additional coverage to fill any gaps. For instance, to the extent an event such as cyber fraud may not be covered consider a stand-alone cyber policy to prevent a gap in coverage.
Claims often require extensive documentation to substantiate the facts and justify the claim. Insufficient or incomplete documentation can result in rejection. Proper record-keeping and detailed documentation are vital for a successful claim.
Accurate and comprehensive documentation supports your claim and helps your insurer defend against allegations. This includes maintaining detailed client records, correspondence, and documentation of all relevant actions and decisions.
Insurance policies cover claims arising from incidents within a specified time period. Claims related to acts outside this period are not covered. Ensuring continuous coverage, including retroactive dates, is crucial for protection against past acts.
Acts outside the policy period refer to incidents that occur before the retroactive date or after the policy expires. For example, if you purchased coverage in 2022 with a retroactive date of 2020, any incidents that occurred before 2020 would not be covered.
To ensure coverage for past acts, choose a policy with a suitable retroactive date that aligns with the start of your practice or prior coverage. Maintain continuous coverage to avoid gaps that could leave you unprotected.
Insurance policies come with specific conditions that policyholders must adhere to. Breaching these conditions, whether knowingly or unknowingly, can lead to claim denial. Understanding and following policy conditions is essential.
Common conditions include:
Familiarize yourself with your policy conditions and incorporate them into your practice management. Regularly review your policy and update your procedures to ensure compliance.
Claims involving intentional wrongdoing or fraudulent acts are typically excluded from coverage. Insurance is designed to protect against negligent acts, not intentional misconduct.
Intentional acts involve deliberate wrongdoing, such as knowingly providing false information or committing fraud. These actions are not covered by professional liability insurance.
Insurance is designed to protect against negligence, not intentional misconduct. Claims involving intentional acts or fraud are excluded to discourage unethical behavior and fraud.
Establish a good relationship with your insurance provider. Regularly communicate with them to stay informed about your coverage and any updates. Proactive engagement can help ensure you meet all policy requirements and avoid claim denials.
Navigating the complexities of lawyers' professional liability insurance can be challenging, but understanding the common reasons for claim rejection can help you avoid these pitfalls. By promptly notifying your insurer of potential claims, maintaining transparency, understanding your policy, keeping thorough documentation, and adhering to policy conditions, you can significantly improve your chances of a successful claim.
At Protexure Insurance Agency, we’re committed to helping you protect your practice. We hope this article has provided valuable insights and practical tips to help you navigate the intricacies of professional liability insurance. Remember, the key to safeguarding your firm lies in being proactive, informed, and diligent.