Ask any lawyer what makes clients stay; most will point to results. But ask clients what makes them happy, and you will hear something different: communication.
Trust, clarity, and responsiveness matter as much as courtroom victories. When lawyers manage expectations, explain the process, and respond thoughtfully, they achieve higher attorney-client satisfaction and lower the risk of malpractice claims.
Good communication does not just protect a lawyer’s reputation. It strengthens every part of the client relationship, from first consultation to final resolution.
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